Shipping

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Shipping & Delivery

Each item is made to order with care, and we're committed to getting your order to you as quickly as possible.

Processing Time

Made-to-order products have different production times. Personalized orders are reviewed before production; we aim to complete this review within 8 hours. Where a product delivery estimate is shown, we allow one additional business day for review. Missing details, photo corrections or approval requests may add time.

During peak seasons (such as holidays), processing times may be slightly longer.

Shipping Time

Transit time starts after production and varies by product, shipping service and destination. See the product page for an estimate where available, or contact us before ordering for timing for your item and delivery address.

Delivery dates are estimates, not guarantees. Business-day estimates exclude weekends and the holidays included in the estimate. Other supplier closures, carrier holidays, customs or peak-season delays may add time. Items made by different production partners may arrive separately.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery. You can also track any order from our Track My Order page.

Incorrect Address

Please ensure your shipping address is correct at checkout. Puffin Lime is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delays

While we do our best to ensure timely delivery, Puffin Lime is not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances.

Need Help?

If you have any questions about your order, please email us at info@puffinlime.com and we'll be happy to assist you.

Thank you for choosing Puffin Lime — we're honored to be part of your special moments.