Check out our most frequently asked questions here. If you still need help, please contact us!

SHIPPING

When will my order Ship?

Most of our products take 1-3 business days to process. All of our products are made to order in the US. Once the order has been processed, printed/made and packaged, a tracking number will be emailed to you. Please allow up to 48 hours for the tracking number to populate with USPS.

How long does shipping take?

All orders are shipped via USPS First Class with a tracking number. Expect your order to arrive within 2-5 business days.

RETURNS

What is your Exchange Policy?

Since all of our products are made to order, we can not offer an exchange policy. We want you to be happy with your purchase and will do what it takes to make sure you're a happy customer! If there are any issues with your order, please email info@puffinlime.com

What is your Return Policy?

Thank you for shopping at Puffin Lime.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

Your Order Cancellation Rights

To cancel Your Order, You must let Us know within 12 hours of when the Order was placed. We will do Our best to cancel any Orders after 12 hours, but once production begins we can no longer cancel the Order. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@puffinlime.com

Conditions for Returns for Store Credit

In order for the Goods to be eligible for a return for store credit, please make sure that:

The Goods were purchased in the last 30 daysThe Goods are in the original packagingThe Goods were not used or damaged

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Puffin Lime LLC
42395 Ryan Road, Suite 112-209
Ashburn, VA 20148

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a store creidit without actual receipt of the Goods.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@puffinlime.com

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