FAQs

How do I personalize my order?

Each product page includes personalization options. Simply enter your details (names, dates, or photos) before adding the item to your cart. If you have special requests, feel free to contact us.

How long does it take to process my order?

Most personalized items are made to order and typically take 2–5 business days to process before shipping.

How long does shipping take?

Shipping times vary depending on your location, but most orders arrive within 7–14 business days after processing.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email so you can follow your package.

Can I cancel or change my order?

Because our items are made to order, cancellations or changes must be requested within 24 hours of placing your order. After that, we begin production and cannot guarantee changes.

What is your return policy?

If there is an issue with your order (such as damage or an error), please contact us and we will work with you to make it right. Due to the personalized nature of our products, we do not accept returns for incorrect information entered by the customer.

What if I uploaded the wrong photo or information?

Please contact us as soon as possible. If your order has not yet entered production, we will do our best to update it.

How can I contact you?

You can reach us anytime at info@puffinlime.com. We typically respond within 1–2 business days.

Do you offer gifts for special occasions?

Yes! Puffin Lime specializes in thoughtful gifts for birthdays, anniversaries, Mother’s Day, Father’s Day, and more. Check out our Gift Guides for inspiration.

What makes Puffin Lime special?

We focus on creating meaningful gifts that help you celebrate life’s most important moments. Every item is designed to feel personal, heartfelt, and memorable.