Each product page includes personalization options. Simply enter your details (names, dates, or photos) before adding the item to your cart. If you have special requests, feel free to contact us.

Production time varies by item. We aim to review personalized orders within 8 hours; product delivery estimates, where shown, allow one additional business day for this review. Missing details, photo corrections or approval requests may add time before production. See our Shipping & Delivery page for details.

Transit time varies by product, shipping service and destination. Check the product page for an estimate where available, or contact us before ordering for timing for your item and address. Dates are estimates, not guarantees, and products may arrive in separate parcels.

Yes! Once your order ships, you will receive a tracking number via email so you can follow your package.

Because our items are made to order, cancellations or changes must be requested within 24 hours of placing your order. After that, we begin production and cannot guarantee changes.

If there is an issue with your order (such as damage or an error), please contact us and we will work with you to make it right. Due to the personalized nature of our products, we do not accept returns for incorrect information entered by the customer.

Please contact us as soon as possible. If your order has not yet entered production, we will do our best to update it.

You can reach us anytime at info@puffinlime.com. We typically respond within 1–2 business days.

Yes! Puffin Lime specializes in thoughtful gifts for birthdays, anniversaries, Mother's Day, Father's Day, and more.

We focus on creating meaningful gifts that help you celebrate life's most important moments. Every item is designed to feel personal, heartfelt, and memorable.